Never had any issues with kraken in till last night my account was restricted . However the address I was sending to I trust. It's now telling me I have to wait 90 days. Is there any way I can get this looked at quicker?

Once I close my app the account stays logged in. The next time I open it doesnt request password or 2FA.

Hi Kraken team,

The email on my Kraken account was a Proton Mail address, and Proton has since deleted it (because of inactivity, I hadn't logged in there for more than a year). Because of that, I can't approve new devices and can't sign in.

On Oct 25 I opened a support ticket from the email my account used before I switched to Proton. As support requested, I attempted to sign in and replied with a screenshot of the device approval screen. I haven't heard back since.

I still have all my 2FA methods set up, and I'm ready to complete any verification Kraken requires through official channels. I can share the ticket number privately via modmail. Could someone please take a look?

Thank you!

Hey Kraken team!

• I have a question about withdrawal limits. Like if I sold and Withdrew a lot of money, and what the Withdrawal limits are.

• Sorry this is long, and I’m not asking it in the best manner at the moment, kinda drawing a blank on how to ask 😆

——————-

I have a personal account, been with you for like 6 years or so. I’m wondering how to upgrade my account, so I can withdraw more money than what the withdraw limit is. If there even is one.

I know I can spend up to $100,000 USD from my bank account as the current limit, but I’m wondering, if I have to withdraw MORE than that, so I need to upgrade my account to a Business level account (or something like that)?

If I made $1 Million, would I need to uograde my account to a Business Account to be able to Withdraw it all at one time?

Thank you for your help, and your team. You guys/gals are alllllways on it 🙌

I just read that crypto dot com will stop trading/supporting VELO and support the new AERO merge. I'm holding VELO on Kraken but haven't seen any news about what happens to the VELO token. Do I need to convert it? Will Kraken convert it automatically? What's happening?

I need emergent support. I can never get a hold of a Support agent and I get stuck in a chat bot loop. I urgently need a restrictions on locked on my account and I have resolved all the issues and I can’t get a hold of anybody. please help this has happened multiple times and it’s taken days.

Hi , is it possible to have 2 kraken accounts , for the same person but with different countries as region ? Say travel a lot between these 2 coutries and have residence in both ,

Is there any problem if having 2 accounts one residence in UK and other residence in Italy ? Its easier for deposits and withdrawals i believe . Do the accounts get flagged ?

Hi I needed to change my password on the app amd successfully did so but when I tried to log back in I needed a passkey. I didnt have one set up so I had to do an account validation to unlock my account. I did that, amd uploaded my license and everything 6 weeks ago, and I still haven't heard anything about my account. I have out two support tickets in, received an email to try logging in and to take a picture of myself. I did that. Still nothing. I need access to my account. Please help

Hi Kraken Team as you Can See the AI u use can’t help me with any request but Can Tell me a good Brownie receipt. I really need Support and please Not again 1-2 weeks. I Need it as soon as possible. #help #krakensupport

I recently got a new phone and transferred my apps over, I noticed my kraken app looked a bit different but didn't think anything of it, and just connected my wallet to it anyway. Today I withdrew my btc off the Kraken exchange off my wallet using the app, and noticed I never actually received it.

Curious I checked the app on Google Play and it looks legit, but it's also not listed on Krakens site as one of their official apps? I'll survive with losing 200 bucks though it definitely hurts the bank but still really frustrated.

The app for reference btw. Maybe it's my fault for not checking but I kinda assumed my phone transfer would just download the same fucking app.

Ok... the wallet never imported to my new phone with the pass phrase so it's still on my old phone??

Hello Kraken Support team,

I am completely locked out of my account and have been unable to log in or access my funds for the past 6 days.

I submitted an account access ticket nearly a week ago but have not received any follow-up or requests for information yet. Per the subreddit rules, I am keeping my ticket number out of this public post. Could a moderator please reply here so I can send my ticket number via ModMail/DM for an escalation?

Thank you for your assistance.

Hi, I submitted my crypto recovery form for a missing Pi Network memo about 12 hours ago. I have already sent a reply to support with screenshots proving the transaction directly from my Pi App Mainnet wallet (showing the exact coin amount, date, time, destination address, TXID, and my Kraken Public Account ID).I was told to exclude my ticket number here, so I will send my ticket number via Modmail. Could a moderator please look out for it and escalate this to the recovery team? Thank you!

is there anybody that works in this company that actually helps people. Hacked in August 9500 stolen. I Froze my account, tried to make secure. Then there was a fee which I was not able to pay for my stolen crypto because you closed it . yes Kraken closed my account with my money in it . Currently I have two support tickets open. I get a response from probably AI and I don’t hear anything back for weeks.
I can’t get back in my account to see what’s left if anything. Can’t I just get someone to actually do something about this.

Hi Kraken,

Can you confirm that your CSV zip for Spot Trades flags a false positive for viruses while attached for gmail? I created a CSV zip today and try sending a backup to my other computer and it has flagged it as a virus.

Hi,

I had a couple questions about ink points after reading the blog posts and online info.

Firstly re: the initial announcement:

•The first week of ink points, there was a
post on the kraken site building some
hype surrounding ink points, explaining
there are six levels, a leaderboard
structure, etc. Regarding the benefits of
earning points, the summary was
essentially ‘we can’t reveal this to you
yet but we’ll be announcing more info.
soon’ (ref: https://blog.kraken.com/product/pro/introducing-ink-points)

Q: I’ve looked around (and it’s been definitely over half a year since they’ve been out) but can’t seem to find any more benefits or announcements of that type. I know it tells you a rank within your level, and you can acquire points, but there is no obvious info on any additional benefits that come from this ‘rewards scheme’ type system. Even when you move up levels there is no difference at all as far as I’ve found in my experience. I was wondering if someone could help me understand this system more?

Q2: *Just to add to the above, I saw a note about certain countries having regs and a finite disclaimer that INK points are not available for the UK. I have a couple of friends across regions w restrictions as well as in the UK, and their points system seems the same as everyone else’s - just kinda a form of data summation. I’ve spoken to UK friends who have earned points and progressed levels but didn’t know they would be excluded from any earned benefits if some were introduced. Their experience seems similar to non restricted global regions despite saying excluded on site (?). Either way, other global users seem to have the exact same points experience anyway, where currently there isn’t a clear utility more just usage data for user accounts grouped by level of activity (although if points have been earned and granted for say UK and US users, if any level / point benefits become available or are already but just not clear then hopefully they would hold the same weight for both regions rather than being earned then invalidated for some users as soon as they have utility?)

I know the VIP thing exists at the very top of the ladder, but the criteria is not only based on points, so you could get to that level and it not make a difference to eligibility. If there are benefits to the levels in between or to earning points / a way they can be utilised it would be great to understand if some of us are missing the full potential. (ik they’re not monetised, but was under the impression there would be info released on the benefits of this, and the icon for them is a little present / boosts are a thing suggesting more purpose than user data)

The last Reddit post I saw about this when I googled was >190 days ago, which suggested again there would be perks to the system / info coming soon. I honestly don’t mean these questions as a critique in any way, but with the info kind fading away and (at least in my experience) finding it challenging to understand the system, I was hoping someone from the team could help me and others understand the purpose of wanting to gain + accumulate points and (other than the partially related VIP level) the benefits of level progression in between?

Many thanks in advance if anyone is able to break this down! Would be helpful for me and other curious users to understand the program :) (pls no DMs)

I currently have a $1,000 funded account on kraken (normal, not pro) the account has passed evaluation and received multiple payouts. I'm constantly getting marketing emails saying that I qualify for this account that I already have and also told that it can be up to a $10,000 account. I am trying to figure out how to get the larger account. The app support has been no help.

Hello, ive been trying to withdrawal my Solana from my account to my private wallet and its being held for 15 days now. I recived an email that it would take maximum of 7 days but its taking more than 2 WEEKS. The amount is very important to me. I am very angry and I need help.

been trying to withdraw for 5 days with no luck. yes im entering the correct funding pin.

Kraken has decided to close my account and its holding my last withdrawal!! They dont answer my emails and neither confirm them. I am super frustrated with their services! Can anyone help me here??