r/MaliciousCompliance • u/OppositeCherry8889 • 14h ago
M My manager said there were no exceptions to the booking policy, so I stopped making exceptions for him too
I work in a small office where we have a shared meeting room. It sounds simple enough, but apparently booking a room was one of the hardest things for people to understand. We have a calendar that everyone can access. If you need the room, you book it. If someone else has already booked it, you choose another time or find somewhere else to meet. Nothing complicated.
The problem was that my manager had a habit of telling people they could use the room without putting anything on the calendar. Then, when the person who had actually booked it showed up, I was expected to explain why they couldn't use their own booking.
I brought this up more than once. Eventually, he got annoyed and told me that the calendar was the official system and that I shouldn't make exceptions for anybody. If a booking wasn't on the calendar, the room wasn't theirs. His exact words were, "We can't keep changing the rules for people just because they ask."
Fair enough. I agreed and started following that policy exactly.
A couple of weeks later, he came to my desk and told me that he needed the meeting room for an important call in about twenty minutes. He hadn't booked it, but he said it would only take half an hour and asked me to move the people who had reserved it.
I checked the calendar. The room was booked.
I told him I couldn't move their booking because we were supposed to follow the calendar and not make exceptions.
He gave me that look managers give you when they expect you to understand that the rules are for everybody except them.
He said, "I'm the manager. Just tell them to use another room."
I reminded him that the people who had booked it had arranged their meeting around that time, and that he had specifically told me not to make exceptions.
He wasn't happy, but he walked away.
About ten minutes later, one of the employees whose meeting was scheduled in the room came to ask whether everything was okay. Apparently, my manager had already approached them and told them they might need to move.
I checked the calendar again, confirmed their booking was still valid, and told them they could use the room as planned.
They thanked me and went back to preparing for their meeting.
When my manager returned, he asked why I hadn't sorted it out. I explained that the room was booked, the booking hadn't been changed, and I was following the policy he had given me.
His call ended up taking place at his desk. He had to use his laptop speakers, and there was some background noise from the rest of the office. It wasn't a disaster, but it definitely wasn't the quiet meeting he had wanted.
The following morning, he called me into his office and complained that I should have been more flexible because his call was important.
I asked him whether the booking policy had changed.
He said no.
So I told him I would continue following the calendar and that if he wanted exceptions to be allowed, he could update the policy so everyone knew what the new rules were.
He didn't update it.
Since then, I've stopped rearranging other people's bookings based on verbal requests. If someone wants the room, they have to book it properly. My manager included.
The funny thing is that the office has actually become less chaotic. People book the room in advance now because they know that a booking is a booking.
I wasn't trying to get him into trouble. I just stopped doing the unofficial part of my job that he had explicitly told me not to do.
Apparently, the policy was only supposed to be strict when it was convenient for him.