r/MyNintendo • u/Sufficient-Style1640 • 12h ago
NA Cant use CC anymore
Hi,
about 2-3 years ago my brother was living with me for a bit. During this time he convinced me to get a switch and using his CC he bought me the 1 year online sub as like a "thank you" for letting him stay with me. In hindsight I wish he had just bought me the membership card because what happened next ended up locking my account from purchasing anything thru the nintendo store.
About a year later I tried to purchase a game thru the Nintendo store on my switch and not realizing it was his card still attached he reported the purchase not knowing it was me doing it and that caused the lock to begin.
I did not realized I was blocked right away until I went to purchase something again almost a year after this incident..
I called support to get it resolved once I seen the error and they said they would need "information" from my brother to have this fixed, please keep in mind this happened about 2 years ago at this point..
I ask the rep "ok what information will we need to have available and how do we handle this, do I need to call in with him on the line?" From there the rep just kept repeating "we need to verify information" and not telling me exactly what I need to do to appeal this..
Im so confused on how to handle this issue.. I am not kidding when I say the rep just kept repeating "we need to verify information" but not telling me what exactly I need to do / verify.. Is this how their service dept is? How am I supposed to resolve this if no one from their company is telling me how to resolve it.. I cant be the first person something this has happened to.
For anyone who has gone thru this and was able to resolve it, what did you have to do?
If I cant get this resolved then im just going to make a new switch account and unfortunately waste about 100$ in digital game purchases.. Downside will be linking my bnet account for diablo 2 with is a 1 year wait since I will have to remove this current account..
