Hi everyone,
We took delivery of our brand-new car yesterday, and unfortunately, we noticed a dent and chipped paint. We were honestly shocked and upset because we expected the car to be in perfect condition at delivery. At that moment, we didn’t know how to react. The showroom assured us that they would fix the damage, and they have already sent an email confirming this. We visited the showroom again today to discuss the issue and possible compensation. Apart from getting the damage repaired properly at their expense, we asked them to offer some compensation for the inconvenience and disappointment. The options we are considering are:
Full manufacturer’s extended warranty + cash compensation.
Full-body PPF.
Accessories or some other combination of benefits.
The showroom has offered PPF so far, but we haven’t finalized anything. I understand that the dent and paint chip can be repaired, but it is disappointing to receive a damaged car on day one, especially when you pay for a brand-new vehicle.
Could you guys please suggest which one would be better