I have a free six month trial for Apple Music and I decided to claim it today. While trying to claim it, I got a message saying I need to update my account by going to appleid.apple.com. As I was my account, I got to the "Apple ID & Privacy" page and when I try to press the continue button, nothing happens. I tried updating my account on the website and it was no good either. Any suggestions?

Today, I went to the apple store to pick up an order for a Macbook. While I was there, I signed up for AppleCare One, filling in my details on the staff members device.

A few hours later, I got these two emails from a random Gmail address. It was sent to the email address that is linked to my apple account, and the second email even included my full legal name that I had typed on the employee's device.

I think "recipe" is a typo for "receipt". I didn't have a physical receipt, since it was all done by email, but I'm confused and frankly a little disturbed about how my details were so easily compromised.

Obviously I won't be replying to the emails.

I'm intending to go back to the store or call them in the morning, but does anyone have any advice or guidance?

UPDATE 14th October

I went to the store, had a conversation with the store manager who tried to figure out what happened.
Since the macbook was a Web order, there's no printed receipt for that at all.

But because the AppleCare policy was in person, and crucially also because it's an insurance product, the receipt does contain my personal details.

His best guess is that they accidentally printed a copy of the receipt and someone picked it up before it could make it to the shredder, so he'll be contacting the privacy team to determine next steps.

Need some advice because I’ve been going back and forth with Apple for weeks now.
I have AppleCare+ on my iPhone and the phone got damaged from an accident. Front and back glass is smashed pretty bad, but its still one piece and wasn’t taken apart or anything. I called Apple before my coverage expired and started a claim.
Now Apple is telling me they won’t cover it because its “catastrophic damage”. I asked them multiple times where in the AppleCare+ terms it says catastrophic damage isn’t covered and nobody seems to give me a straight answer.
Maybe I’m missing something, but isn’t AppleCare+ literally for accidental damage? If a cracked phone isn’t what AppleCare+ is for then what is?
I’ve talked to different advisors and keep getting different responses. One person made it sound like it should be covered, another said no chance.
Am I wasting my time trying to appeal this? Has anyone had Apple deny a repair like this and then overturn it later?
Looking for honest opinions because at this point I’m just frustrated and don’t know if Apple is in the right here or not.
Thanks.

EDIT: wasn’t expecting to get a lot of respons. I’m in Canada, we don’t have lost or stolen, and phone got run over

My brother died suddenly 18 months ago. He was divorced with two teenage daughters. The six months after his passing were devastating — we were completely locked out of his world.

He was obsessively private. Changed passwords constantly, nothing written down, no shared logins. We couldn't get into his Mac, iPhone, or a single account. We didn't know all his friends or where to begin.

His will is on his computer. We never found it. His daughters are teenagers who lost their dad — He was the family photographer - they deserve his photos, 25 years of them, and they deserve to know what he wanted for them.

Apple has been completely useless. We've hit walls at every turn. Has anyone navigated this? Are there legitimate professionals who help families recover digital estates? Any guidance is welcome.

Essentially, someone I share my family plan with likes to demand a response immediately anytime they need anything. So, if they call/text and you say now's not a good time, but they don't want to wait, they open "find my" and start buzzing all of your devices. If you don't answer the phone, they start doing find my alerts and making all of my devices ring. And it never ends until you answer.

I don't see a way to prevent this without removing them from the family, which I can't do. Is that really the only way to stop this or am I missing a setting?

hi. I’m posting here as a last resort before cutting my $1200 loss. I’ve reached the end of my ability to financially or emotionally keep fighting this.

To keep a long story short: Apple had me mail in my MacBook for repair after the Apple Store said they don’t work on MacBooks and wouldn’t mail it in themselves. Now that the repair is finished, Apple won’t send it back because I don’t have a civilian residential address for them to mail it to.

I’m AD military currently in the process of getting out. I don’t know anyone at my present base. My nearest relative lives 10.5 hours away, but I can’t take leave due to ongoing admin requirements. The only two addresses I have at my disposal are my PO Box and my unit address (also formatted like a PO Box).

Apple will not send it to a UPS or Fedex location to be held because it’s “not secure”. Apple will not send it anywhere that USPS is part of the process of getting it there because they’re “not secure”. Apple will not send it to Best Buy or to their own Apple Stores because it’s “not secure“.

At this point I’ve spent over 12 hours on the phone begging Apple support for help, I’ve canceled VA appointments so I could be available for scheduled calls (spoiler: Apple doesn’t actually call you when they say they will. They call you 2-14 business hours later). I’ve spent another 6+ hours cumulatively on the phone with FedEx, UPS and USPS trying to find solutions that Apple will usually just reject anyway. Now Apple is threatening to declare my laptop abandoned, presumably so they can keep it and resell it

Any possible ideas of what I can do?

Hi everyone. I’m trying to understand what happened to my Apple Account and whether anyone has successfully resolved a similar situation.

I have used this Apple Account for roughly 15 years. My remaining $1,470 balance is now inaccessible, and support says my Media & Purchases access cannot be restored.

My wife and I traded in our phones together at an Apple Store before the iPhone 18 launch. We each received a $720 Apple Gift Card.

We have just checked the cards and realized that we mixed them up:

• My wife redeemed the $720 gift card issued for MY phone on HER Apple Account. She also redeemed five purchased gift cards. Her account works normally.
• I waited longer because I was planning to get the iPhone Duo. Recently, I redeemed the $720 gift card issued for HER phone on MY Apple Account. I also added $750 through eight purchased digital gift card codes.

We bought the additional gift cards from the same seller. My codes redeemed successfully, and the funds appeared in my balance.

On October 13, I discovered that Media & Purchases had been disabled. I couldn’t even download a free app. My online reactivation request returned “Not eligible for reactivation.” My Apple Account balance was also deactivated: the full $1,470 remains visible, but I cannot use it.

Support initially escalated the case and told me to try again after 24 hours. On October 14, a supervisor said the Media & Purchases restriction would remain permanent and would not disclose the specific reason. They offered to help create a new Media & Purchases account, but that leaves the existing funds unresolved.

Could accidentally redeeming each other’s trade-in gift cards have triggered an automated fraud flag? Does Apple associate these cards with the original device or its previous Apple Account? Both phones belonged to us, and we traded them in together.

Apple has not confirmed that this was the reason. It’s simply something we have now discovered.

I have already filed a BBB complaint and emailed Apple executive contacts. I have trade-in documentation, gift card purchase confirmations, and bank payment receipts.

I’m especially concerned about recovering the $720 credit for the phone we already handed over.

Has anyone recovered access to their balance after a permanent refusal, particularly when it included official Apple Trade In credit? Which team or escalation process actually helped?

Whenever I try, it tells me the password was incorrect or an unknown error occurred. I know I didn’t put it in wrong because I remember my password like the back of my hand .. so I try to reset the password and it asks me for my iPad’s passcode but then it says it’s wrong ?? I know it’s not because I literally put it in everyday :( I tried logging into it on apple support but it won’t let me !! Pls help, my parents dgaf and I don’t know who else to ask

My iPhone 17 which I received on Friday has a terrible battery. It drained by 30% despite my screen time only being 1 hour. And drains particularly fast with about 1% down every 7 min.

This is very unusual for a new phone, whilst I’m aware the phone may be indexing. Everything iCloud related has already synced. And background app refresh is definitely off for every app. In some cases my old 13 has a battery life on par if not better than my new 17.

I’ve read other people have had battery issues with their new 17’s. I’m also aware that new iPhones are meant to have a day and a half of battery life, but that the first batch of iPhones do contain some issues.

Any advice?

Started glitching and money disappeared from my account but I didn’t buy anything! It doesn’t show up in my transaction history either! I had $55 and then it suddenly turned to $28

On October 12, Apple disabled my Apple Account, leaving me unable to access my $1,028.60 balance, which included $500 added directly to my account and $528.60 from gift cards.
After multiple phone calls, Apple initially promised a refund through PayPal within 24–48 hours, then changed it to a mailed check taking 6–7 weeks. On October 14, they reversed their decision again and promised to reactivate my account within 72 hours, which never happened.
I already submitted a BBB complaint. However, after contacting Apple Support myself, separately from the complaint, I managed to get the initial $500 refunded.
Apple still refuses to refund the remaining $528.60 from my gift cards. Support told me there is nothing they can do and that the balance isn’t eligible for a cash refund.
So Apple can disable my account, prevent me from using my gift cards, and refuse to return my money?
Has anyone experienced this and managed to recover their remaining balance?

Fyi: The first $500 that I added directly to the Apple balance, i paid it using my Paypal

**not that big of a deal but I noticed everyone on this thread referring to me as he. Just thought I’d put it out there that I am very much a woman and the boss of over 20 employees**

otherwise this advice has been sooo helpful and validating and made me realize I’m not being crazy and that I really did not do anything wrong. I may not be able to ever prove who did it, but i can at least prove I did not. I hate thinking my employee thought i said honestly who knows what because i care about how my staff sees me and i strive to lead by example. When this happened I immediately contacted my boss and have talked to her thoroughly. I understand y’all saying i should follow up with the employee but he laid a strict boundary and i have to respect that and be tactful with my next steps. Again, I was hesitant to post this and I’m so glad I did. I love Reddit.

Hey y’all,

I have an iPhone 13 and iOS 26.0.1. This is going to sound like I’m super paranoid but any advice would be super helpful. I am a supervisor and I had an employee text me and tell me that he thinks i accidentally shared a note from my note app that was super inappropriate. He then told me he deleted it but doesn’t want to talk about it. Since he said he doesn’t want to talk about it, I can’t press him. However, I haven’t used my notes app for anything in a really long time and I have found no evidence on my end that there was any note created recently to share. I even looked through my deleted notes and my iCloud. And the notes I do have are mainly grocery lists… There isn’t even a link suggestion in my text thread to said person. This is a really good employee and I don’t think he would make this up.

This is the paranoia part… I do have two people I work with whom I could see forging a note and putting it in my name to look bad… Everything I search says it’s impossible but tech is wild nowadays and I just really need some answers. Is there anyway someone else could have created a fake note and then shared it to said person to look like me?

Please help 😫😫😫

I blocked and then unblocked the person in the photo and now it wont let me share my location with them. I keep pressing accept and it wont let me. I have changed settings but still wont work. Please help me this is urgent.

I haven’t worked at this place in over a year. I have removed the device from my account and they still can’t get into it after returning it to factory settings. They should have set up the phone using a company account, but I had to use my personal Apple ID to use it when I worked there and now they are saying they can’t get into it even after I removed it from my devices. I don’t want to give them my Apple ID, but the front desk lady keeps texting me about it. What should I do/tell her? I already told her to take it in to the Apple Store but she keeps texting me. Am I legally obliged to help them by giving them my personal Apple ID?

I transferred everything over from my old iPhone 11 Pro Max and my iPhone 17 Pro Max has been struggling with battery life and overheating while charging since yesterday.

An online test says usual scrolling and activity only takes 1-5% per hour, but I lose 1% after 7 minutes of activity (around 9% per hour) which is on par with my old phone.

Do I need to take this back to the store to get it assessed? Anyone else been experiencing this issue?

Here’s what happened:

So basically I ordered a MacBook from Apple in France where we were located as both my brother in law and I needed it for the work we are doing helping out Ukrainian refugees right now who have fled to France.

It took about 2 weeks and finally while I was out working I get a call from the courier saying “hey where are you I have your delivery?” I told him to ring the bell with my wife’s name beside it and the guy just said “Mister I’ve been here for 5 minutes already I can leave it on the letterboxes”. To which I said no as she was home to take the order. And he still refused said “fine pick it up from Carrefour” (supermarket pickup) in the city and hung up. As I didn’t want him to leave it I confirmed by text to him that I’m ok with picking it up from the supermarket and he just responded “ok”.

A few hours later I went to the pick up point in the city and the employee at the register just said no we’ve closed up for today come back tomorrow. Which was weird since the timetable said it was open but she insisted that they’ve closed for pickup of delivered items.

I came back the next day first thing as I needed to pick it up and leave for Italy asap. I had a nice lady who promptly went out back and brought the box. I’ve then began my trip to Italy. My brother in laws kids open the box and it’s got this adhesive glue on the inside which I don’t remember from my wife’s MacBook at all.

But then again hers was from the store and I didn’t think much of it. They open the box and there’s….no MacBook, just the charger. I go through the whole box looking and start to panic. I’m too far from any French Apple Store and the employee in Italy just tells me I have to call in as they’ll have someone who can converse in English and handle it and that it’ll have to be handled by Apple France.

I call in and after waiting I’m looking at the box closely and it looks unprofessionally closed with what appears to be some dried glue. I take pictures and send them to Apple and the agent was quite reassuring and helpful. He tells me to send them the photos which I do.

A few days later I get a call from an agent who says that it looks like the box has been tampered with, which I’m pretty sure it has been. She said they’d investigate with the courier and get back to me and asked if I wanted a replacement or refund.

I tell her I would like the laptop as I need it and the only reason I ordered it online is is because when we went into the store to buy it, the employee there said that they didn’t have the English keyboard and we’d have to order it online.

She says ok and after a few days I called in today and after getting through to a somewhat grumpy sounding agent I explained the situation very briefly and ask for an update as I need to fly soon and want to resolve this while I’m still in Europe.

He was a little short with me and just said they’re “waiting for the courier to respond and investigate I just have to wait”. I say ok and if they need any info I can provide it.

A few minutes after my call I get this email from Apple basically saying “We have checked with the delivery provider who has confirmed that the item was delivered to the address on your order, therefore we can not offer you a replacement item or refund.”

I’ve completely lost it after reading it and my wife had to calm me down. This was basically much of my money and I need the laptop to actually work/live. Now I’m stuck in Italy and don’t have reception to go on a call and speak to them. And the reasoning completely horseshit. The MacBook was never even delivered to my address nor was I ever asked further about it.

I’m completely at a loss for words right now. Ive been using and buying Apple products for most of my life and honestly think I’ll never buy from them again after this ordeal.

Can anyone advise or help me on this please?

Whatsapp app is getting stuck on the opening black screen of my iPhone 13.

I have tried: Restarting the phone Force restarting the app Updating the phone Offloading whatsapp

I witnessed other people facing similar issue in r/iphone13. Is anyone else facing the issue? Any suggestions/remedies would be of great help. Thanks!

Edit: (Possible Solution) I installed Whatsapp Business and logged in from the same phone number. It automatically transferred all the chats, even with no prior chat backup. Then, I uninstalled Whatsapp and reinstalled it, logged my number back again and it worked like a charm.

Note: You will ONLY lose the chats which were sent after Whatsapp went down. I logged back into the original app without taking backup on the business app and it still worked, however you still would want to backup your chats ASAP.

Thank you all for holding up, hope Meta and/or Apple comes up with a permanent solution.

Out of nowhere I can no longer check iCloud related items on my Apple devices. I am getting a verification error when I try to sign in on browser. Very concerned!