It was Sep 10th, I was in line to board the plane, my bar code boarding pass was scanned at the gate (with a clear "beep") and I boarded the plane, took my seat, and bought a United WiFi pass. I arrived in San Antonio, went to my two-day conference, and it was the day before my departure when I realized I hadn't gotten the customary United "check-in for your upcoming flight" email.

I logged into my United account and I saw that my return flight for the next day had been cancelled. What?! I tried calling the 1-800 number and they told me I had to rebook my ticket. Then they told me I needed to see a gate agent. So I arrived at the airport ahead of my scheduled flight the following day and went up to the United counter. I explained my story to an agent there. She typed on her screen.

"You should have called us after being a no-show on the SFO flight."

"But I was on that flight."

She grew very confused, explained that the return leg of a round-trip flight is called if there's a no-show. I told her I was standing here in San Antonio in front of her because I took a flight from SFO to get here. She told me that she could find no record of me on that flight. I pulled up my bank's app on my phone and showed her the receipt, dated September 10th, for my United WiFi purchase while on the plane. She shook her head, confused, and called her supervisor.

I asked if she believed me. She said she did.

The agent explained the situation to the supervisor, who seemed to immediately realize that happened. He quickly got on his walkie-talkie and wandered out of earshot. A few minutes later he came back and said it was all sorted, they would re-book my ticket and issue a refund for my purchase of my original ticket.

"What could I have done differently?" I asked the supervisor.

"Nothing," he said. "Sometimes the reader fails."

"But it beeped?

"It can beep and still fail."

Meanwhile, another agent came near and my agent quickly told the other about what had happened. I asked the other agent if this happened a lot.

"No...and this is really bad. They are supposed to do a manual check of the plane for no-shows. People get fired for this kind of thing."

After I got home, I looked at my online United account and sure enough - no record of my flight from SFO to San Antonio. All I had for proof I was on that flight was my WiFi receipt. I also read about FAA regulations on the topic.

I learned that passenger and baggage loads affect takeoff performance, landing limits, and aircraft balance. So you need to know who and what is on your plane. The other main reason is if there's a fatality then the airline must be able to notify a family member. It's a big deal if the airline doesn't get the manifest right, violation of FAAP Part 121 specifically.

Meanwhile, I have never received so much attention from United. Real people are calling me and emailing me urgently to talk with them. I'm not sure why.

Staying at the New York Marriott Marquis in Times Square. As I walked in, I heard the happy screams of several young kids. There was a group of people that were sitting at a big table having a blast. They seemed awfully happy at 6:30 AM.

It took me a minute to realize what it was. A United 787 pilot who was making his last flight before retirement. His entire family surprised him in New York for that flight with t shirts and all.

That will make for such a memorable retirement!

10/22 SFO - DFW
UA 1336

I work with the general public for a living, so I’m pretty used to how selfish Americans are, but this one was interesting. There was a medical emergency that was announced overhead by the crew chief only after we had landed and was taxiing to the gate. The crew chief overheaded multiple times to the cabin that all passengers needed to stay seated until the individuals who needed medical attention were able to get through the aisle. I could see the ambulance with flashing lights outside my window too.

So what did a few passengers do right after the pilot turned off the fasten seatbelt? You guessed it, the usual. Rocketed out of their seats to grab their shit. FAs called them out though.

Announced earlier this year, United partnered with Adidas to produce a limited run of Sambas to commemorate the airline's 100-year anniversary. This collab is very reminiscent of Lufthansa's partnership with Adidas, of which two different shoes were produced. Employees who pre-ordered the United Sambas should be seeing orders fulfilled in the coming weeks.

It is not clear at this time if these will be made available for non-employees to order through the United store.

From the early 1990s.

What

Our 4 year old ran up and said hi to the pilots today as they approached the gate. They were nice enough to stop and say hi, get a high five, and give him some trading cards. I guess the gate agent noticed how happy it made him, so she came over and said to come see her at the gate just before boarding. She sent us down before she even started preboarding so he could take some pictures in the cockpit and captain's chair. If you see this, thanks! You made a kid's day!

Where do I get my compensation?

Hi everyone! Last month, I posted about how I was issued tickets after attempting to book through a third party site yet I was never charged.

Here’s the update. United’s Executive Solutions Team emailed me back. The woman that took care of my case assured me that she talked to the Revenue Processing Center and our account was settled and we should enjoy our flight.

So we did. Our boarding passes were issued, we boarded and had a great trip! I mean, we were ten minutes early and only taxied for seven minutes at O’Hare! Everything was picture perfect.

Maybe someday Capital One will reconcile accounts and charge me for the tickets but honestly, that’s okay. My goal was always to get these tickets for the price I booked them at so if I have to pay the $1400ish for them, I’m fine.

I made 17 different phone calls between three companies to try and pay for these tickets (plus emails and chats) but I know that some people still felt that I was being unethical. You might be happy to know that when I went to pay for our bags on our return flight, I accidentally paid for them as extra luggage on our outgoing flight (it’s crazy that the app lets you check luggage on a flight that concluded five days earlier). So United did get $110 out of me in the end.

I was on my way home from a week long trip on a pretty typical route I take, GEG to ABQ with a connection in DEN. On my way to DEN last week, there was a slight delay due to a mechanical problem. We might have been 30 minutes late, but made up most of that in the air. I made my connection without any difficulty and I forgot all about it. Today, the FA on my return flight home, stopped by my seat and asked me about my "trip interruption." I laughed and said I didn't experience one, and then I remembered about that little delay on my way to ABQ. She apologized for the airline and then proceeded to offer me either a $75 future flight credit or 3750 in miles. I took the FFC, but I was just shocked. I've been interrupted way worse than that before and never once have I been offered any sort of comp.

Flight from IAH to CUN today. I’m in a middle seat, no big deal. An annoying couple boards, the man sits next to me, the woman sits across the aisle. As soon as they sat they were asking to FA all kinds of questions. When two ladies came to take their sets next to the annoying women, she would not move. She made the ladies climb over her. The annoying lady did not have mobility issues. I watched her lift her suitcase and bounce around in her seat.

The man, took up the arm rest and kept elbowing me, his foot was under the seat in front of me (like where my feet go), and He when he fell asleep he snored so loud.

I run cold, so my silent revenge was to turn the guys AC vent off.

Holy crap, I actually heard back from the executive team when I emailed the CEO! He actually called my cell phone too and left a message! They seem to be acutely aware of what’s going on and how it’s affecting some of the most loyal United folks!

I think it’s definitely worth a shot to keep reaching out! I applaud United for even entertaining my email! Let’s see if things actually change here!

Do I still get off? Do I have to go through customs and security again? Any other things I should be aware of?

Its 400-500 usd cheaper now

Heading back home tomorrow ORD - MCO and cleared a few hours ago.

Do I buy a lottery ticket now?

I have mad travel anxiety and it was my first time flying out of the country in probably 10 years so even though I’m medicated, it had no feat for todays nausea induced anxiety

The FAs on this flight went above and beyond ensuring that I was okay. From extra vom bags (it was unexpected and I was in a row with only my husband), to extra ginger ale to sending me off with a giant bottle of water & more bags to checking to see if I was okay multiple times. She even offered medical care after I got off (well, s/o the pilots on that one). You both started my honeymoon by making me feel cared for and thats never happened in my previous travel anxiety flare ups. Big love to them!

Edit: this was on the 10/26 flight

And yes, I need to talk to my therapist and psych about this because this cannot be normal lol going to talk to them when I’m back in the states.

First time poster, long time lurker

I’m the last out of 3ppl on the stand by list and there 7 people missing i I literally went up to the gate agent and said hey the last one on standby in case anybody misconnects and she says she forgot so now I have to wait another 4 hours. I’m grateful for the ability to non rev but as a gate agent I would never forget about my standbys I’m just confused on what actually happened ??

SHE WASNT THE ONLY GATE AGENT ALSO!

Good evening. I was wondering if anyone has been to the Le Saigonnais Lounge in SGN recently?
I was curious what the hours were. I see postings say it opens at 4:30 AM, or it opens at 6 AM…