A few hours ago I received an email from ebay saying that my account got "permanently suspended" because my activity has "raised serious security concerns". The account is fairly new mind you, about a week old, and pretty much the only thing I've done with this account was buy an item (a graphics card if I have to specify). The seller has over 2500 reviews, of which 100% are positive, and I paid for it in full, both the stated value of the item and the shipping fees. I paid for it using paypal, and I also have the tracking number. I have no idea what kind of activity caused the ban as I haven't really used my account other than buying (and again, paying for) the item I ended up buying. On top of that, there seems to be no actual way to reach out to an actual agent, since every help & support link is pointing towards a chatting bot, which was barely helpful. Guess my account is forever gone, but I thought I'd post here anyways in case I'm not the only one with such an issue (or there are others with similar cases).
TL:DR: I bought an item from ebay a couple days ago and now I've received a notification from ebay saying my account is permanently suspended stating a pretty vague description
- The seller I bought my item from has 100% positive feedback and a lot of reviews (over 2500). He's also sold many other items before the one I got
- I paid for the item IN FULL, both the asking price of it and the shipping fees, using paypal
- I do have the tracking number for the parcel
- My ebay account is about a week old
- The only kind of help & support channel available through ebay regarding the topic is a chat bot, which isn't helpful as it doesn't help me reach an actual human to at least get an idea of what did I do wrong
The only thing I can currently thing of as being remotely suspicious is the email account linked to my ebay one, which is from proton. I've seen another case before where proton emails are not accepted for some reason, and that's vrchat.
Either way, I think my account is gone for good, but here are a couple of screenshots of my suspension messages from the ebay inbox (yes, I already checked that, the notifications came from ebay itself, they're sadly legit) showing the actual emails I received from them