I wanted to share an experience from our renovation as a bit of a cautionary tale for anyone planning flooring work, particularly if you're doing your renovation in stages.
Last year, we received a quote of around $17k for engineered timber flooring throughout our renovation, including upstairs, downstairs and the staircase.
Because the renovation was happening in stages, I specifically asked before committing whether splitting the job would affect the price. I was reassured that if we proceeded with Stage 1, the original pricing would be honoured for the remaining work.
That was important to me, and I factored it into the decision to go ahead.
We've now paid nearly $12k, and the upstairs flooring is done. When I was ready to organise the downstairs and staircase, I was told the original quote had underestimated the quantities, costs had increased and the promotional pricing had expired.
The remaining work was suddenly going to cost thousands more than I'd budgeted for.
To be fair, I understand that material costs change, measurements can be inaccurate and quotes have terms and conditions. The company's position is that the original quote was preliminary and that the second stage was a separate project that hadn't been secured at the original price.
My issue is that the downstairs and staircase were specifically listed in the overall quote I accepted, and I'd raised the question of staging before committing precisely because I wanted to avoid this situation.
After several rounds of emails trying to find a solution, I was told the revised price was the final offer.
At that point, I decided to cut my losses, move on and engage another flooring contractor.
The frustrating part is that I'm now looking at paying around $3,000 more for the overall flooring than the original quote. I've also spent many hours dealing with the dispute, finding another contractor and trying to get the renovation back on track.
I'm not posting this because I expect a business to absorb every cost increase or honour every expired promotion indefinitely. I understand there are two sides to a commercial disagreement.
But from a customer's perspective, if you specifically ask whether a staged project will affect the agreed price and receive reassurance that it won't, you'd reasonably expect that conversation to mean something when the time comes to complete the job.
The lesson I've taken away is to get absolutely everything in writing. Not just the quote itself, but any conversations about staged work, future pricing, how long a quote remains valid and what happens if the job is delayed.
I thought I'd covered my bases by asking the question upfront. Clearly, I should have gone a step further and made sure the answer was documented in writing.
Has anyone else experienced something similar when renovating? I'm interested in how others have handled disputes over staged work and what you'd do differently to protect yourself.